At KnowWay Cab, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
We collect personal information to provide and improve our services. The information we may collect includes:
- Personal Identification: Name, phone number, email address.
- Payment Information: Credit card details or other payment methods used for booking rides.
- Ride Information: Pickup and drop-off locations, ride history, and preferences.
- Device and Usage Data: Information about the device you’re using, IP address, and activity on our website or app.
2. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your ride bookings.
- To provide customer support and address any inquiries or issues.
- To personalize and improve your travel experience.
- To send you updates, promotions, and offers related to our services (with your consent).
3. Data Protection
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website and app are secured with industry-standard encryption.
4. Sharing Your Information
We do not share your personal information with third parties except for:
- Service Providers: Trusted partners who assist with payment processing and ride fulfillment.
- Legal Requirements: When required by law, we may share your information to comply with legal obligations.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. You can choose to disable cookies in your browser settings, though this may affect certain functionality.
6. Your Rights
You have the right to:
- Access and update your personal information.
- Opt-out of receiving marketing communications.
- Request the deletion of your personal data (subject to certain legal limitations).
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent revision will be indicated.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: knowwaycabs@gmail.com
Phone: 070 3 678 678
Address: 306/3 Wedagewatta Road Colombo, Western Province Sri Lanka